Patient Access
Consultations and Appointments
We operate an on the day booking system. Our telephone lines open at 8.00am. We now offer face to face and telephone appointments with our GPs, Advanced Nurse Practitioners or Mental Health Nurse.
We will also have a limited number of on the day appointments that become available at 1.30pm.
Appointments are not bookable in advance.
Our Receptionists
When you call our receptionists, who are bound by the same strict confidentiality protocols as the clinicians, will ask for a brief indication for the reason for your call. This is not to be nosey or to try and deny you an appointment but is, in fact, so that they can determine who the most appropriate health professional to deal with your problem might be – (i.e.: have you previously been seen by a specific doctor? Is this a new problem? Would you be able to access another service quicker?)
Our receptionists have been instructed to “Signpost” patient appointment requests to the most appropriate healthcare provider – please see our Signposting Page for more information.
All of our reception staff have received training and are directing your request according to a comprehensive list of appointment types and other healthcare professionals as agreed by the Scottish Government’s “Right Care, Right Place” directive, the practice doctors, Advanced Nurse Practitioners and our Mental Health Nurse Practitioner.
Advanced Nurse Practitioners
We have four ANP’s, Juliet McRae, Theresa Waye, Elaine Gray and Lindy MacEwan. All ladies are trained to a high level and are able to assess, give advice, treat and prescribe for many conditions. This service was put in to place to help reduce the demand for appointments, therefore reducing the pressure on our GP’s.
Our ANPS see patients with conditions such as Chest Infections, Abdominal Pain, Urine Infections, COPD and Asthma flare ups. Please see our Signposting Page for more information
Please ensure that we have your most recent up-to-date contact details.
